Job Responsibilities:

  • Provide excellent customer service and general administrative support
  • Schedule conference room reservations and catering arrangements
  • Greets and directs visitors to the company
  • Answer, screen, route, and take messages for busy multi-line phone systems
  • Various office support functions: file, photocopy documents, process, sort and distribute incoming and outgoing mail.
  • Maintain office and kitchen supplies.
  • ECOM Customer Service Support, which includes
    • Professionally handling incoming calls from customers and ensures that issues, concerns, and/or questions are resolved both promptly and thoroughly.
    • Troubleshoot customer issues over the phone, including technical help and troubleshooting.
    • Handle inbound communications via phone, email, live chat or social media.
    • Be a team player and jump into any task needed to meet the customer and the company’s expectation.
    • Assist customers in making product decisions and make product suggestions.
    • Go above and beyond to consistently exceed customer expectations.
    • Working knowledge of all product displayed on web site including fabric content, care instructions, fit guide etc.
    • Remain up to date on all product/gifting promotions set by internal departments to ensure customer receives correct price/gift etc.
  • Perform other duties as assigned.

Job Requirements:

  • Excellent communication, organizational and problem-solving skills.
  • Ability to sit for prolonged periods and to operate office related equipment such as computer, copier, fax machine, etc.
  • Intermediate knowledge of Word, Excel and Outlook.
  • Highly motivated, dependable, organized, quick learner, focused and extremely detail-oriented.
  • Minimum 2 years administrative, customer service and/or front desk experience in fast paced environments
  • Must be have a strong work ethic, and problem solving skills.
  • Bilingual Spanish is a PLUS not required

This is an excellent opportunity with a glamorous, fun and growing company!

Please submit all of the following to with "Office Assistant" as the subject line. NO PHONE CALLS ACCEPTED.

  • Cover letter
  • Resume
  • A photo of yourself OR a 1 minute video about yourself
  • Salary requirements