Return & Exchange Instructions
Need to start a return? We’ve got you!
1. Hit the “Start Your Return” button and pop in your order number and email address.
2. Pick the item(s) you’re sending back and tell us why you are returning the item(s) — it helps us do better next time!
3. Submit your return to get your shipping label or QR code — available to download right away and sent to your email inbox as well.
4. Time to pack it up:
- Using a shipping label? Print it out, pop your items and the return form into a package, attach the label to your package, and drop it off at any authorized USPS shipping location.
- Going the QR code route? Just bring your packed return and show your QR code at an authorized USPS shipping location — no printer needed!
Pro tip: Hang on to your receipt and tracking number for reference.
5. Once your return reaches our warehouse, give us up to 10 business days to work our magic and process your refund.
6. We’ll keep you in the loop with emails when your return is received and when your refund is on the way.
Return Policy
If you are unsatisfied with your full-price purchase, you may return it
for a refund. Your return window and refund method depends on where you made
your purchase, not where you return it.
Online Orders
We accept returns within 30 days of receipt for any full-priced items on orders
placed within the U.S. Refunds are issued to your original form of payment. Exchanges,
Happy Returns drop-offs and In-store returns are free. Mail-in returns have a
$7 return fee unless Checkout+ was added at checkout.
For all International orders, returns will be accepted, however, the
customer will be responsible for all shipping charges that may apply.
In-Store Purchases
We accept returns within 14 days of the purchase date* for any full-priced
items purchased at an LSPACE store. See your receipt for the qualifying return
window for your purchase.
- Purchases paid by card will be refunded to the original card.
- Purchases paid with cash, gift returns, and exchanges you'd like to save for later will be refunded as store credit.
Store credit is issued as an LSPACE e-gift card, delivered to the email
in your customer account, and can be used in our stores or online.
*Purchases made prior to 10/12/26 are eligible for returns up to 30 days
of the purchase date.
Sale Items
Sale items are non-refundable. No Returns. No Exchanges. No Exceptions. This
applies to sale items purchased online and in store. Please double check your
sizes! No modifications can be made after your order is placed.
Return Requirements
The product must be returned in original condition. Worn, washed or otherwise
used products will not be accepted. All products must also have all the
original tags and sanitary liner intact. Missing return tags may result in a
rejected return or restock fee.
Due to health regulations, styles that are soiled, worn, damaged or
laundered will not be accepted. Soiled garments include any indication of
bodily fluid marks, deodorant and/or makeup stains. It is at LSPACE's
discretion to determine if the returned product has been soiled. If it is
determined to be soiled, items will not be accepted for a return or store
credit. LSPACE cannot send back the item and will dispose of any soiled
items.
Wrong or Defective Items
We offer a limited warranty on our products. If there is an issue of receiving
the wrong item or you have an item that is defective beyond normal wear and
tear please contact our Customer Service team at customerservice@lspace.com or via live chat.
Original shipping charges will not be refunded unless the return items
are deemed defective.
Checkout+
Add Checkout+ for $3.98 at checkout and get the returns experience that works
for you. Checkout+ allows for you to choose mail-in returns and bypass the
standard $7 return fee. Checkout+ must be purchased during online checkout,
cannot be added after the order is placed, and is non-refundable. Checkout+ is
not available for in-store purchases. Happy Returns, in-store returns, and
exchanges are always free, with or without Checkout+.
Exchanges
We offer free exchanges on eligible full-price U.S. orders within 30 days of receipt. Start your exchange with your order number and email, then select the option that works best for you.
Exchanges are subject to availability. Sale items are final sale and not eligible for exchange.
More Ways to Get What You Love
- Exchange for a new size or color
- Swap for a different style
- Choose a lower-priced item and receive the difference back
- Select a higher-priced item and pay the difference at checkout
Two Easy Exchange Options
Instant Exchange
Get your new piece without the wait.
Your exchange ships right away, so you don’t have to miss a moment. A temporary $1 authorization hold is placed on your card while you send your original item back within 14 days.
If your original item isn’t returned within that window, the full value of the new item will be charged.
Standard Exchange
Prefer to return first?
Send your item back using our return process. Once it’s received, we’ll ship your new selection.
International Returns
We accept returns for international orders; however, customers are responsible for all shipping charges associated with the return.
Please note that import duties, taxes, and original shipping fees are non-refundable. The duties and taxes are collected by your local customs authority and are not issued by our store. You may be able to request a refund for duties and taxes directly from your local customs office.
FAQs
